Last Updated: 01 December 2023
Thank you for choosing OMK Solutions. This Refund Policy outlines our guidelines for refunds concerning the services provided by our digital agency. Please read this policy carefully to understand our practices regarding refunds.
1. Refund Eligibility
1.1. Service-Specific Terms:
Refund eligibility may vary depending on the specific service or product you have purchased. Please refer to the terms and conditions provided for each service or product for details on eligibility.
Refund requests must be submitted within 15 days from the date of purchase or service delivery, as specified in the service agreement.
2. Non-Refundable Services
2.1. Customized Services:
Services that involve customization or personalization may be non-refundable once the customization process has begun.
2.2. Digital Products:
Digital products, such as downloadable content, templates, or software licenses, are generally non-refundable.
3. Refund Process
3.1. Submission of Refund Request:
To request a refund, please contact our customer support team at email@example.com. Clearly state the reason for your refund request and provide relevant details.
3.2. Review and Approval:
Each refund request will be reviewed on a case-by-case basis. We reserve the right to approve or deny refund requests based on the specific circumstances.
3.3. Refund Method:
Approved refunds will be processed using the original payment method. Please allow 30 days for the refund to be reflected in your account.
4.1. Service Disruption:
In the event of a service disruption or failure to meet agreed-upon service levels, we may offer compensation or credits instead of a monetary refund.
4.2. Force Majeure:
We are not liable for refunds in cases of force majeure events, including but not limited to natural disasters, acts of war, or other unforeseeable circumstances beyond our control.
5. Contact Us
If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at firstname.lastname@example.org. By using our services, you agree to abide by the terms outlined in this Refund Policy.Thank you for choosing OMK Solutions!